Good to
know.

Our online collection focuses on home décor, photo frames and keepsakes, and gifts and trinkets. You can browse the available products through the relevant shop categories.

View the online shop.

Select the product to view its description, images, available options and displayed price. Please review the product page carefully before placing an order.

If something is unclear, contact us and include the product name or its page link.

Product images are provided to help you understand the appearance and details of each item. Actual colours may vary slightly depending on lighting, photography and your screen settings.

Please refer to the written product description for the item’s stated features and specifications.

Product availability may change. The information displayed on the relevant product page and during checkout should be checked before completing an order.

Browse the shop, choose the product you would like, select any available options and add it to your shopping basket.

When ready, proceed to checkout, enter the requested billing and delivery details, review your order and follow the instructions to complete the transaction.

Yes. The checkout process allows you to review the products, quantities, displayed prices and relevant order details before submitting your order. Please check your delivery details carefully.

Please contact us as soon as possible if you need to change or cancel an order. Whether a change can be made depends on the order’s processing and dispatch status.

Your statutory cancellation rights, where applicable, are explained in our Returns & Refunds information.

Check that all required fields have been completed and that your delivery details are correct. If the issue continues, contact us with a description of the problem. Please do not send full card details or security codes by email.

Order confirmation information is provided through the website’s order process and, where configured, by email. If you do not receive an expected confirmation, check your spam or junk folder and then contact us with the details you used at checkout.

Please read our Shipping & Delivery page for the applicable delivery arrangements, estimated timeframes and other relevant information.

Please provide a complete and accurate delivery address, including the postcode and any relevant address details, when placing your order.

If you notice an error after ordering, contact us promptly. Changes may not be possible once an order has entered dispatch.

First, review any order or delivery updates you have received and check whether the parcel may have been left in a designated safe place or accepted by someone at the delivery address.

If the parcel is still missing, contact us with your order reference so we can look into the matter.

Please contact us as soon as reasonably possible after discovering the damage. Include your order reference and clear photographs of the affected item and packaging where possible.

We will review the information and explain the next steps in accordance with your statutory rights and our returns arrangements.

For eligible online purchases, UK consumer cancellation rules generally provide a 14-day period after receiving the goods to notify the retailer that you wish to cancel.

Certain exceptions may apply, including some personalised or made-to-order goods. Please read our Returns & Refunds page for the applicable process and details.

Contact us with your order reference and explain which item you wish to return. We will provide the relevant return instructions.

Please do not send an item back without first checking the return arrangements.

Refunds are handled in accordance with applicable consumer law and our published returns policy. Where the statutory cancellation rules apply, refunds are generally due within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds are normally made using the original payment method unless another arrangement is agreed with you.

Please contact us and describe the issue. Include your order reference and photographs where they help explain the problem.

Your statutory rights regarding faulty, misdescribed or otherwise non-conforming goods are not affected by our returns policy.

You can contact us through our Contact Us page, by email at hello@rjcwild.services or by telephone on +44 7879 696889.

We use relevant personal information to manage orders, arrange delivery and respond to enquiries. Further details about collection, use, storage and data protection rights are available in our Privacy Policy.

You can manage optional cookie preferences through the website’s cookie controls where available. Further information is provided in our Cookie Policy.

Our Terms & Conditions explain the terms applicable to purchases made through our online shop.