Privacy
Policy.

Who we are

RJC WILD LTD. is the organisation responsible for the personal information described in this policy.

Registered company name: RJC WILD LTD.
Company number: 16026435
Registered office: The Barn Marley Lane, Kingston, Canterbury, England, CT4 6JJ
Email: hello@rjcwild.services
Telephone: +44 7879 696889

This policy applies to rjcwild.services, our online shop, checkout, customer contact form and related order communications.

Information we collect

The information collected depends on how you use our website and what is needed to complete your request or order.

Details you provide

• Your name, email address and telephone number.
• Billing and delivery addresses, including postcode details.
• Products purchased, quantities, order references and transaction status.
• Messages and details you submit through our contact form or email.
• Information provided when asking about an order, delivery or return.

Technical information

Depending on the website configuration, technical information may include your IP address, browser type, device details, pages visited, approximate usage times and diagnostic logs.

Transaction information

WooCommerce manages shopping baskets, checkout information and order records. Payment service providers may collect transaction details directly. We may receive transaction references, payment status and limited information needed to administer an order or refund.

How we use information

Personal information may be used to:

• Process purchases and maintain order records.
• Arrange delivery and provide relevant delivery information to carriers.
• Respond to product, order, delivery and returns enquiries.
• Administer refunds, complaints and other order-related matters.
• Maintain website functionality and investigate technical issues.
• Protect the online shop against misuse and unauthorised activity.
• Maintain accounting records and meet applicable legal obligations.
• Understand website performance where suitable tools are enabled and permitted.
• Send marketing communications where an appropriate lawful basis and any required permission are in place.

Lawful grounds for processing

We process personal information under an appropriate lawful basis provided by applicable UK data protection law.

• Contract: to process an order, arrange delivery or take steps requested before a purchase.
• Legal obligation: to meet applicable accounting, tax and other legal requirements.
• Legitimate interests: to operate, secure and improve our shop, respond to enquiries and manage business records, where these interests are not overridden by your rights.
• Consent: where required, including certain non-essential cookies and marketing communications.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before that point.

Sharing information

Information may be shared where reasonably necessary to operate our online shop and fulfil the purposes described in this policy.

• Hosting and website providers: to host, maintain and protect the website.
• Payment service providers: to process transactions and manage authorised refunds.
• Delivery providers: to deliver orders and provide delivery updates.
• Shop technology providers: to support WooCommerce, contact forms and enabled website functions.
• Professional advisers and public authorities: where needed for legal, accounting or regulatory purposes.

We aim to limit information shared to what is reasonably necessary for the relevant purpose. The providers used depend on the services actually enabled on our website.

Cookies and website preferences

Our website may use cookies or similar technologies to remember necessary settings, maintain shopping basket and checkout functions, support security and, where enabled, understand website usage.

Essential technologies

Some cookies are needed to provide a service you request, maintain a shopping basket or complete checkout.

Optional technologies

Analytics, advertising or other non-essential technologies may be used where configured and where required consent has been obtained. You can manage applicable choices through the website’s cookie controls, where available.

Blocking certain cookies through your browser may affect shopping basket, checkout or other website functions. Please also read our Cookie Policy.

Keeping information secure

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration or disclosure. These may include access restrictions, website security controls and software updates.

Information may pass through hosting, email, payment or other provider systems needed to operate the shop. No electronic transmission or storage method can be guaranteed to be completely secure.

Access should be limited to people and providers who need the information for legitimate business or legal purposes.

How long information is kept

We retain personal information only for as long as reasonably necessary for its original purpose, including order administration, customer support, legal compliance and the handling of legal claims.

Order and accounting records

Order, transaction and accounting records may be retained for up to six years after the end of the relevant financial year where required by applicable UK record-keeping rules or reasonably necessary for accounting and legal purposes. A longer period may apply where a specific obligation or ongoing matter requires it.

Customer correspondence

Contact-form messages and customer-service correspondence are retained for the time needed to respond, manage the matter and keep an appropriate record. Information is deleted or anonymised when no continuing business or legal need exists.

Technical records

Technical logs and cookie data are retained according to their purpose, configuration and the settings of the relevant provider.

International transfers

Some website, hosting, payment, email or technology providers may process information outside the United Kingdom. Where a restricted international transfer takes place, we will use a transfer mechanism permitted under applicable law, where required.

This may include an adequacy regulation, appropriate contractual safeguards or another lawful transfer mechanism. Information about relevant safeguards can be requested using the contact details below, subject to applicable law.

Your data protection rights

Depending on the circumstances and applicable legal requirements, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure where the legal conditions are met.
• Request restriction of certain processing.
• Object to processing based on legitimate interests or to direct marketing, where applicable.
• Request a portable copy of certain information where the legal conditions are met.
• Withdraw consent where processing relies on consent.
• Raise a concern with the Information Commissioner’s Office (ICO).

Making a request

Email hello@rjcwild.services and explain what you would like us to do. We may need to verify your identity before acting on your request.

We normally respond within one calendar month of receiving a valid request. For complex requests or multiple requests, the response period may be extended by up to two additional months where permitted by law. We will explain the reason for an extension within the initial response period.

Requests are generally handled without charge. A reasonable fee or refusal may be permitted in limited circumstances for manifestly unfounded or excessive requests.

You can contact the ICO through its official complaints page.

External websites and services

Our website may contain links to external websites or use third-party services to support shopping, transactions, delivery and website functions. Those organisations may process personal information under their own privacy notices and terms.

We recommend reviewing the privacy information of an external service before submitting personal details directly to it. This policy does not replace the privacy notices of independent providers.

Changes to this policy

We may update this policy when our website, business processes, service providers or applicable legal requirements change. The current version will be published on this page.

Where a material change affects how personal information is used, we will provide additional information or notice where required. Where consent is needed for a new purpose, it will be obtained before that processing begins.

Contact about privacy

For questions about this policy or to exercise a data protection right, please contact RJC WILD LTD. using the details below.