Returns &
Refunds.

Your 14-day cancellation period

For most goods purchased online, you have the right to cancel your order without giving a reason within 14 days after the day on which you, or a person you nominate (other than the carrier), receive the goods.

If an order contains multiple items delivered separately, the 14-day period generally starts on the day after you receive the final item. Different rules apply to certain regular-delivery arrangements.

You do not have to use a particular cancellation form. A clear written message identifying your decision to cancel is sufficient.

The cancellation period is a statutory period for eligible online purchases. It is not shortened by any separate returns procedure on this website.

Step-by-step return process

Where you cancel under the statutory online cancellation rules and we have not offered to collect the goods, you must send them back or hand them over to us without undue delay and no later than 14 days after the day you informed us of your decision to cancel.

Please use suitable packaging to protect the item during transit. We recommend keeping your proof of postage or other evidence of return until the matter has been completed.

Please contact us before sending a return so that we can provide the correct return arrangements. The registered office address should not be assumed to be the return address unless we confirm this to you.

Handling before return

You may handle and inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning, in a way similar to what would be permitted in a shop.

Please return items with their components and accessories where applicable, and use the original packaging where reasonably possible.

If the value of goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, the law may allow a deduction reflecting that reduction in value.

Any such deduction will be assessed in accordance with applicable consumer law. We will not apply an automatic handling or restocking charge.

How refunds are issued

Where a statutory cancellation applies, we will reimburse eligible payments using the same payment method used for the original transaction, unless you expressly agree to another method.

We will not charge a fee for making a refund.

When you will receive your refund

For a standard return where we have not offered to collect the goods, the refund will be made without undue delay and no later than 14 days after the earlier of:

• The day we receive the returned goods; or
• The day you provide evidence that the goods have been sent back.

Where we have agreed to collect the goods, the statutory refund deadline is generally 14 days after we are informed of your cancellation.

Once the refund has been processed, the time taken for the funds to appear in your account may depend on your bank or payment provider. This external processing time is separate from our refund processing deadline.

Delivery charges

Standard delivery on eligible orders from RJC WILD is free, with a delivery charge of £0.00. If you paid for an optional delivery service that cost more than the least expensive common and generally acceptable delivery option offered, the statutory refund of delivery costs may be limited to the standard delivery amount.

Goods that are faulty, damaged or not as described

If an item is faulty, damaged, not as described or does not meet the requirements of the Consumer Rights Act 2015, you have statutory rights that are separate from the change-of-mind cancellation process.

Under the Consumer Rights Act 2015, eligible goods generally carry a 30-day short-term right to reject from the relevant starting point set out in the law. This can entitle you to a refund where the legal conditions are met.

After the short-term right to reject period, you may have the right to request a repair or replacement. If the relevant legal conditions are met, you may then be entitled to a price reduction or final right to reject the goods.

What information should you provide?

• Your order reference and the product name.
• A description of the issue.
• Photographs showing the issue, where useful.
• Any relevant information about the delivery or packaging.

We will review the information and explain the appropriate next steps. We will not require you to pay reasonable return costs where the law requires those costs to be covered by us.

Change-of-mind returns

For a change-of-mind cancellation under the statutory online cancellation rules, you are responsible for the direct cost of returning the goods where we have provided the required information about this responsibility before the order was placed.

If we agree to cover the return cost, or if the law requires us to cover it because the required information was not provided, we will make the appropriate arrangements.

Faulty, damaged or misdescribed goods

Where goods are faulty, damaged, misdescribed or otherwise do not conform to the contract, we will bear the reasonable return costs where required by applicable law.

Please contact us before arranging a return so that we can confirm the appropriate process.

Legal exceptions

The statutory 14-day cancellation right does not apply to every type of product. The Consumer Contracts Regulations 2013 provide specific exceptions in certain circumstances.

These may include goods made to the consumer’s specifications or clearly personalised goods, and certain other categories identified by law.

Any applicable exception will be assessed according to the actual product and the relevant legal requirements. We will not treat ordinary goods as excluded merely because they have been opened or inspected.

These exceptions do not remove any separate statutory rights that may apply if goods are faulty or do not conform to the contract.

Contact us as soon as possible

If you wish to cancel an order before it has been dispatched, contact us promptly with your order reference.

If the order has not yet been processed or dispatched, we will check whether it can be stopped and cancelled. If it has already been dispatched, we will explain the applicable return procedure.

This operational process does not reduce any statutory cancellation rights available to you.

Questions about a return or refund?

If you have a question about a return, refund, damaged item or order cancellation, please contact us using the details below.

We will review your enquiry and provide a response based on the order information and applicable consumer rights.